Monday September 24th, 2018 15:23 Cisco 8832 stuck on ‘connecting’ and how to fix it

I SEOed the shit out of that title. But I have a good reason.

If you go looking around for this problem, you get the official Cisco instructions plus a number of other people reposting those same instructions.

These instructions:

Step 1 Unplug the phone:
If using PoE, unplug the LAN cable.
If using the power adapter, unplug the adapter.
Step 2 Wait 5 seconds.
Step 3 Press and hold #, and plug the phone back in.
Step 4 When the phone boots up, the LED strip lights up. When the LED turns off, press 123456789*0# in sequence.
After you press these buttons, the phone goes through the factory reset process.

If you press the buttons out of sequence, the phone powers on normally.

Caution
Do not power down the phone until it completes the factory reset process, and the main screen appears.

Seems simple, right?

Here’s the problem:

In step three, you have to hold the * key instead.

Seriously, that’s it. The problem disappears immediately.

You’re welcome.

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IT guy, dev, designer, writer.

Got a degree in print journalism from UF but history dealt some bad cards to that industry, so I moved back to an earlier love: the computer.

Was recently at ZMOS Networks, but am now the Senior IT Associate at the Edna McConnell Clark Foundation.

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